At Heart of Africa Tours, we are committed to protecting your privacy and safeguarding the personal data you share with us. This Privacy Notice outlines how we collect, use, disclose, and protect your information when you visit our website, book a luxury safari, or interact with our travel and conservation initiatives.
Last updated: October 2026Information We Collect
To curate your bespoke travel experiences, we collect information that identifies you or relates to your travel arrangements. This includes:
Identity and Contact Data
Your full name, passport details (for international travel bookings), email address, phone number, and physical address.
Booking and Travel Preferences
Dietary requirements, medical or mobility considerations relevant to your safari, preferred activities, and specific destinations you wish to explore (such as the Okavango Delta, Chobe, Makgadikgadi, Victoria Falls, Mana Pools, Hwange, or the Eastern Highlands).
Financial Data
Payment details and billing information processed securely through our payment gateways.
Technical and Usage Data
Information about how you use our website, including your IP address, browser type, and interactions with our digital platforms.
How We Use Your Information
We process your personal data to deliver luxury travel services and support our broader organizational mission:
Fulfilling Travel Bookings
To arrange your Signature Experiences, including Lodge Safaris, Cultural Encounters, Walking Safaris, Birding & Photography, and Family Adventures.
Logistics and Operations
To coordinate accommodations, regional transfers, and expert guiding services within Botswana and Zimbabwe.
Communication
To send you booking confirmations, itinerary updates, and essential pre-travel information.
Travel With Purpose Initiatives
With your consent, to connect your journey with the local communities and conservation partnerships we support to protect Africa for generations to come.
Data Security
We implement robust administrative, technical, and physical security measures designed to protect your personal data against unauthorized access, loss, alteration, or disclosure. Access to your information is strictly limited to employees and partners who require it to fulfill their professional responsibilities.
Cookies
Our website uses cookies, small files stored on your device, to function properly and improve your experience. Analytics and Marketing cookies are only used with your consent, and you can change your choice at any time using the cookie settings icon on our website.
Your Rights
Depending on your country of residence, you may have specific rights regarding your personal data, including:
- The right to access the personal information we hold about you.
- The right to rectify or correct inaccurate or incomplete data.
- The right to request the erasure of your personal data under certain conditions.
- The right to withdraw consent at any time where we rely on your consent to process your information.
Contact Us
If you have any questions about this Privacy Notice or wish to exercise your data protection rights, please contact us using the details below or via our Contact page.